As temperatures drop in many states, criminals are turning up the heat on their deceptive tactics. While utility scams happen year-round, scammers are especially active when customers rely on these essential services to stay warm and safe. 

They pose as utility companies, claiming you’re behind on your bill, and threatening to cut off service unless you make an immediate payment. Their goal is to trigger panic. When fear takes over, it becomes harder to think clearly, and they hope we stay in that state of panic just long enough to push through a payment. 

If you receive an unexpected call claiming your service will be shut off, hang up. Then contact your utility provider directly using the customer service number on a recent bill or by logging into your account online. In most cases, you’ll find everything is in good standing. 

Learn how to spot and avoid scams with AARP Fraud Watch Network™. Suspect a scam? Call our free helpline at 877-908-3360 and talk to one of our fraud specialists about what to do next.

Need a scam prevention speaker for your group? Send an email to me@aarp.org.